The Physio Clinic @ West Durham is pleased to inform you that our practice is now open, and here is what you have to look forward to when booking your next appointment.

Please continue to email your clinicians for their availability and any future appointments you may need. Your clinician will reply within one business day and provide you with an appointment time. Your patience is much appreciated.

To further aid in social distancing measures, upon your arrival for your scheduled appointment, please do not enter the clinic more than 5 minutes prior to your appointment time. We will be staggering appointments to allow for fewer patients in the clinic and more time to clean and thoroughly disinfect the equipment and facilities between patients. We have temporarily shut down our waiting area to enforce social distancing.

If you decide to wait outside, please maintain safe social distancing practices with commuters and other patients.

While at the clinic, your treating practitioner will take the time to discreetly screen you before you are brought into either a treatment room or the exercise area. Your temperature will be taken, and you will be asked to use hand sanitizer to further ensure a safe environment.

In addition, we kindly ask that you leave all your personal belongings in your car in order to reduce the risk of contact. Our staff members who are in direct contact with patients will be wearing Personal Protective Equipment. We ask that you bring your own PPE, and kindly wear the items unless otherwise directed.

We thank you for your understanding and patience during this time and look forward to seeing you soon!


Stay safe,

The Physio Clinic @ West Durham Team!


Our Whole Body Approach to your Health & Wellbeing is Comprehensive and Effective!

A Personal Message for Insurance Representatives

“Third party verification of medical data, and timely reports supporting treatment and assessment plans, are services

insurance associates entrust to us”

Dear Insurance Professional,

Stepping up to the plate with financial support and other forms of tangible assistance for persons who have been immobilized, both temporarily and permanently, due to injuries received in a motor vehicle accident or some other type of misfortune, is as you are well versed in, a much needed, essential service.

However, like all responsible insurance institutions, third party verification of medical data, and timely reports supporting the assessment and treatment plans assigned to those in receipt of the support you as an insurer offer your customers, is a necessary component associated with the client qualification process within your industry.

As such, this is an area of expertise where the Physio Clinic @ West Durham has earned a solid reputation throughout the insurance community as a professional and very reliable medical partner.

Along with working seamlessly with insurers, our medical experts are keenly aware that among our patients who have been injured in an accident, there is also the critical need for our entire team of specialists to fully and promptly support insurance companies.

We do this by furnishing industry representatives with swift and timely administrative support in order to substantiate medical data, and facilitate insurance claims.

Therefore, the focus of our mission @ the Physio Clinic West Durham is a two-pronged approach.

A) Provide appropriate treatments that help your clients overcome the physical and mental challenges they may be dealing with.

We do this by providing patients with superb, all inclusive, in-depth care that helps them overcome the physical and mental challenges that may be challenging them.

B) Fully cooperate with, and assist our patient’s insurance representatives.

This is achieved by furnishing insurance representatives with supporting documentation on an ongoing – timely basis.

Our skilled and experienced clinicians can complete these forms for you, absolutely free of charge:

Form 1: Assessment of Attendant Care Needs

OCF 1: Application for Accident Benefits

OCF 3: Disability Certificate

OCF 5: Permission to Disclose Health Information

OCF 6: Expenses Claim Form

OCF 10: Election of Income Replacement Non-Earner or Caregiver Benefits

OCF 18: Treatment and Assessment Plan

OCF 19: Application for Determination of Catastrophic Impairment

OCF 21: Auto Insurance Standard Invoice

OCF 23: Treatment Confirmation Form

OCF 24: Minor Injury Treatment Discharge Report

We also can arrange for your clients to receive a prompt and thorough:

Injury assessment

Customized rehabilitation program

Case management support

At the end of the day, we are a unique facility that, in fulfilling our mandate, is staffed by dedicated specialists who offer and provide your clients, and our patients with the highest level of multi and inter-disciplinary care.

This eliminates the need for your clients to receive multiple interventions and treatments from an assortment of healthcare providers.

Specifically, our medical expertise and treatments fall under the areas of:

  • Chiropractic
  • Acupuncture
  • Massage therapy
  • Occupational therapy
  • Psychology
  • Foot care
  • Physiotherapy

Additionally, in keeping with our promise of support to the insurers we work with, we commit to:

  1. Getting your client a detailed assessment and into outpatient care within 48 hours. Guaranteed!
  2. Providing your client’s referring physician with a progress report within 5 business days that includes relevant clinical findings.
  3. Ordering investigations and fast track diagnostic imaging based on report recommendations.
  4. Providing a consultation letter, which includes the completing of government and employer forms.
  5. Assist your clients with collateral issues that fall outside the realm of physician care. Such as assistive devices, home care, legal services, employer relations, insurance matters and payment of care services outside of OHIP.


We take pride in telling our patients that we here at The Physio Clinic @ West Durham are “On time, every time,” and we also extend this promise to you.As a referring insurance professional, our entire team of medical professionals are dedicated to serving your needs, and that of your clients, and do it…On time, every time.

You can contact me personally @ 905- 428- 1266 or click here to send me an email.

If by chance we do not immediately connect, please leave a confidential message and I will be back to you within 24-hours. Guaranteed!

We look forward to speaking to with you.


The Physio Clinic @ West Durham Team


The Physio Clinic @ West Durham
1031 Brock Rd.
Pickering, ON L1W 3T7


Monday – Thursday: 8:30 AM - 7:30 PM
Friday: 8:30 AM - 4:00 PM
Saturday: 8:30 AM - 1:30 PM
Sunday: Closed

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